Privacy Policy

1. Who We Are

PowerFix Generator Services ("PowerFix", "we", "us", "our") is a commercial and industrial diesel generator maintenance, repair and installation company registered and operating in Lagos State, Nigeria.

Our business address for data-related correspondence is:

This Privacy Policy applies to all users of our website (powerfixng.com.ng), anyone who contacts us via our contact form, email, WhatsApp or telephone, and clients who engage our generator maintenance and repair services.

2. Data We Collect

Depending on how you interact with PowerFix, we may collect the following categories of personal data:

Identity & Contact Data

• Full name
• Phone number (including WhatsApp number)
• Email address
• Company or organisation name
• Physical site address (for service delivery)

Service & Technical Data

• Generator brand, model and kVA rating
• Nature of service requested (maintenance, repair, AMC, installation)
• Details of equipment faults or operational issues you describe
• Site access information relevant to our engineers

Website Usage Data

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent, and referring URL
• Diagnostic tool inputs (these are processed client-side and not stored on our servers)

Communication Data

• Contents of messages sent via our contact form, email or WhatsApp
• Records of telephone enquiries where notes are taken

3. How We Collect Your Data

We collect data through the following channels:

• Contact form submissions on our website (processed via Formspree)
• WhatsApp messages sent to our business number (+234 802 216 8232)
• Telephone calls made to our listed business number
• Email correspondence to supportdesk@powerfixng.com.ng
• On-site service visits where our engineers collect site and equipment data
• Cookies and analytics tools on our website (see Section 7)
• LinkedIn and social media when you interact with our business profiles

4. How We Use Your Data

We use your personal data strictly for the following purposes:

• To respond to service enquiries and quotation requests
• To schedule and deliver generator maintenance, repair and installation services
• To issue service reports, invoices and Annual Maintenance Contract (AMC) documentation
• To send service reminders relevant to your generator's maintenance schedule (with your consent)
• To comply with our legal obligations as a registered Nigerian business
• To improve our website content and diagnostic tools based on usage patterns
• To detect and prevent fraudulent or unauthorised use of our services

We do not use your data for unsolicited marketing, automated profiling, or any purpose unrelated to the generator services you have enquired about or engaged.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance — to deliver the services you have requested or contracted us for
• Legitimate interests — to respond to enquiries, manage our business operations and improve our services
• Legal obligation — where required to comply with applicable Nigerian law, including the Nigeria Data Protection Act 2023 (NDPA)
• Consent — where we have specifically asked for and received your consent (e.g. for service reminder communications)

6. Data Sharing & Third Parties

We do not sell, rent or trade your personal data. We share your data only in the following limited circumstances:

Service Delivery Partners

Where we engage specialist engineers or sub-contractors to deliver a specific service at your facility, we share only the minimum data necessary (name, site address, generator details) to enable service delivery.

Technology Service Providers

• Formspree (formspree.io) — processes contact form submissions. Formspree's privacy policy applies to data transiting their platform.
• Google Analytics / Google Fonts — may collect anonymised usage data. Google's privacy policy applies.
• WhatsApp Business (Meta Platforms) — messages sent via WhatsApp are subject to WhatsApp's privacy policy.
• Namecheap / Web Hosting Provider — our web host stores standard server logs.

Legal Requirements

We may disclose your data to law enforcement, regulatory authorities or courts where required to do so by Nigerian law or a valid legal order.

Business Transfer

In the event of a merger, acquisition or sale of PowerFix Generator Services, your data may be transferred as part of that transaction. You will be notified of any such change.

7. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your experience. We use the following types:

• Strictly necessary cookies: Required for basic site functionality (e.g. remembering your cookie consent preference). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (pages visited, session duration). We use Google Analytics for this purpose. Data is anonymised and aggregated.
• Preference cookies: Remember your settings (e.g. diagnostic tool inputs within a session).

You can control or delete cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use our website or diagnostic tools.

Our cookie consent banner appears on your first visit. Clicking "Accept" records your consent in your browser's local storage. You can withdraw consent at any time by clearing your browser's local storage or cookies for powerfixng.com.ng.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Enquiry data (no service engagement): 6 months from the date of last contact, then securely deleted.
• Active client data: For the duration of the service relationship and for 5 years after the last completed job, for warranty, dispute resolution and legal compliance purposes.
• Invoice and financial records: 7 years, as required under Nigerian financial regulations.
• Website analytics data: Retained in anonymised, aggregated form for up to 26 months.
• WhatsApp and email correspondence: Retained for 2 years from the date of last communication.

When data is no longer required, it is securely deleted or permanently anonymised.

9. Your Rights

Under the Nigeria Data Protection Act 2023 (NDPA), you have the following rights regarding your personal data held by PowerFix:

• Right of access — You may request a copy of the personal data we hold about you.
• Right to rectification — You may ask us to correct inaccurate or incomplete data.
• Right to erasure — You may request deletion of your data where we no longer have a lawful basis to retain it.
• Right to restrict processing — You may ask us to pause processing of your data in certain circumstances.
• Right to data portability — You may request your data in a structured, machine-readable format.
• Right to object — You may object to processing based on legitimate interests.
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at supportdesk@powerfixng.com.ng. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your browser and our website (HTTPS)
• Access controls limiting staff access to client data on a need-to-know basis
• Secure email and communication practices for transmitting service reports
• Regular review of third-party service provider security practices

11. Children's Privacy

PowerFix Generator Services is a business-to-business (B2B) service provider. Our website and services are directed exclusively at business operators, facility managers, procurement officers and adult individuals engaging commercial or industrial generator services. We do not knowingly collect personal data from anyone under the age of 18.

If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

12. External Links

Our website may contain links to third-party websites including LinkedIn, WhatsApp, Google Maps and Formspree. This Privacy Policy applies only to powerfixng.com.ng. We are not responsible for the privacy practices of external sites and encourage you to review their respective privacy policies before sharing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact & Data Enquiries

For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact us: